Understand the record that authorises, communicates and documents maintenance work.

Understanding what is a maintenance work order?

A request identifies demand; planning develops the scope and resources; the issued work order authorises execution under the organisation's process.

The record should help the technician perform useful work and allow the organisation to understand demand, delay and outcome.

A practical approach

During work, record status, labour, parts, findings, downtime and changes. Escalate unexpected hazards or expanded scope.

Define responsibility, applicable criteria and escalation before collecting more data.

• Asset and task identity
• Priority and ownership
• Execution information
• Completion and follow-up

Evidence and continual control

Completion should confirm technical outcome and any follow-up, not merely indicate that somebody visited the asset.

Review exceptions and outcomes regularly so the process improves rather than becoming static administration.